The following speech was delivered on May 8, 2004, on the East Lawn of the Hillsdale campus, at the 152nd Hillsdale College Commencement Exercises.
In 1969 a Stanford University psychologist named Philip Zimbardo set up an experiment. He arranged for two cars to be abandoned—one on the mean streets of the Bronx, New York, the other in an affluent neighborhood near Stanford in Palo Alto, California. The license plates had been removed, and the hoods were left open. Zimbardo wanted to see what would happen to the cars. In the Bronx, he soon found out. Ten minutes after the car was abandoned, people began stealing parts from it. Within three days the car was stripped. When there was nothing useful left to take, people smashed windows and ripped out upholstery, until the car was trashed. In Palo Alto, something quite different happened: nothing. For more than a week the car sat there unmolested. Zimbardo was puzzled, but he had a hunch about human nature. To test it, he went out and, in full view of everyone, took a sledgehammer and smashed part of the car. Soon, passersby were taking turns with the hammer, delivering blow after satisfying blow. Within a few hours, the vehicle was resting on its roof, demolished. At this point, you might be wondering what all this has to do with graduating from Hillsdale. “Why did this man come from Washington to tell us about cars that were abandoned in a psychology experiment 35 years ago?” I promise I’ll try to make that story relevant to this happy occasion. I know today is special for you because you’re leaving this campus to enter the next phase of your lives. For me, arriving here is a delightful experience. My work in Washington consists largely of grappling with policy issues that boil down to how the federal government spends our tax money. You can’t imagine what a wonderful breath of fresh air it is for me to visit a college that refuses to accept federal funding. This is one of the very few places in America where I truly am away from all of the “inside the Beltway conspiracies” to get more money out of the taxpayers. But beyond that, as your president has said, this is an “institution that is tied to the principles of the United States.” Hillsdale is indeed a very special place. But let me now return to those abandoned cars: Among the scholars who took note of Zimbardo’s experiment were two criminologists: James Q. Wilson, who is now the Ronald Reagan Professor of Public Policy at Pepperdine University, and George Kelling. The experiment gave rise to their now famous “broken windows” theory of crime, which is illustrated by a common experience: When a broken window in a building is left unrepaired, the rest of the windows are soon broken by vandals. Why is this? Aside from the fact that it’s fun to break windows, why does the broken window invite further vandalism? Wilson and Kelling say it’s because the broken window sends a signal that no one is in charge here, that breaking more windows costs nothing, that it has no undesirable consequences. The broken window is their metaphor for a whole host of ways that behavioral norms can break down in a community. If one person scrawls graffiti on a wall, others will soon be at it with their spray cans. If one aggressive panhandler begins working a block, others will soon follow. In short, once people begin disregarding the norms that keep order in a community, both order and community unravel, sometimes with astonishing speed. Police in big cities have dramatically cut crime rates by applying this theory. Rather than concentrate on felonies such as robbery and assault, they aggressively enforce laws against relatively minor offenses—graffiti, public drinking, panhandling, littering. When order is visibly restored at that level, a signal is sent out: This is a community where behavior does have consequences. If you can’t get away with jumping a turnstile into the subway, you’d better not try armed robbery.
Broken CivilityNow all this is a preface. My topic is not crime on city streets. Rather, I want to speak about incivility in the marketplace of ideas. The broken windows theory is what links the two. As the head of a think tank in Washington, I work exclusively in the marketplace of ideas. Our job at the Heritage Foundation is to engage in a wide range of public debates about public policy issues. We put forward traditional conservative policy options and ideas with the aim of persuading others to our viewpoint on the whole range of national policies—both international and domestic. What we’re seeing in the marketplace of ideas today is a disturbing growth of incivility that follows and confirms the broken windows theory. Alas, this breakdown of civil norms is not a failing of either the political left or right exclusively. It spreads across the political spectrum from one end to the other. A few examples: A liberal writes a book calling Rush Limbaugh a “big fat idiot.” A conservative writes a book calling liberals “useful idiots.” A liberal writes a book titled The Lies of George W. Bush. A conservative writes a book subtitled “Liberal Lies About the American Right.” A liberal publishes a detailed “case for Bush-hatred.” A conservative declares, “Even Islamic terrorists don’t hate America like liberals do.” Those few examples—and unfortunately there are many, many more—come from elites in the marketplace of ideas. All are highly educated people who write nationally syndicated columns, publish best-selling books, and are hot tickets on radio and television talk shows. Further down the food chain, lesser lights take up smaller hammers, but they commit even more degrading incivilities. The Internet, with its easy access and worldwide reach, is a breeding ground for Web sites with names like Bushbodycount.com and Toostupidtobepresident.com. This is how the broken windows theory plays out in the marketplace of ideas. If you want to see it working in real time, try the following: Log on to AOL, and go to one of the live chat rooms reserved for political chat. Someone will post a civil comment on some political topic. Almost immediately, someone else will swing the verbal hammer of incivility, and from there the chat degrades into a food fight, with invective and insult as the main course. This illustrates the first aspect of the broken windows theory, which we saw with the car in Palo Alto. Once someone wields the hammer—once the incivility starts—others will take it as an invitation to join in, and pretty soon there’s no limit to the incivility. And if you watch closely in that chat room, you’ll see something else happening. Watch the screen names of people who make civil comments. Some—a few—will join in the food fight. But most will log off. Their screen names just disappear. They leave because the atmosphere has turned hostile to anything approaching a civil exchange or a real dialogue. This illustrates the second aspect of the broken windows theory: Once the insults begin flying, many will opt out. Wilson and Kelling describe this response when the visible signs of order deteriorate in a neighborhood:
Many residents will think that crime, especially violent crime, is on the rise, and they will modify their behavior accordingly. They will use the streets less often, and when on the streets will stay apart from their fellows, moving with averted eyes, silent lips, and hurried steps. Don’t get involved. For some residents, this growing atomization will matter little…But it will matter greatly to other people, whose lives derive meaning and satisfaction from local attachments…[F]or them, the neighborhood will cease to exist except for a few reliable friends whom they arrange to meet.The chat room shows us that a similar response occurs when civility breaks down in the marketplace of ideas. Many people withdraw and tune out, regardless of whether the incivility occurs in a chat room, on a talk show, in a newspaper column, in political campaign ads, or on the floor of Congress. This is the real danger of incivility. Our free, self-governing society requires an open exchange of ideas, which in turn requires a certain level of civility rooted in mutual respect for each other’s opinions and viewpoints. What we see today, I am afraid, is an accelerating competition between the left and the right to see which side can inflict the most damage with the hammer of incivility. Increasingly, those who take part in public debates appear to be exchanging ideas when, in fact, they are trading insults: idiot, liar, moron, traitor.